Le Tapis Rouge Paris FAQ

A selection of items bearing one of the brands of Le Tapis
Rouge Paris is available for sale online on the e-Boutiques of letapisrougeparis.com. An article is available for purchase online as soon as the mention "Order" appears.

You can create your Le Tapis Rouge Paris customer account by clicking on the "Your Account" section located in the top menu of our website. Then click on " Create an
account " and fill in the mandatory information marked with an asterisk. Finally, click on " Validate ".

A confirmation email will be sent to the email address you provided when you created your account at
.

If you need assistance or require further information, please email us at ltrpariscontact@gmail.com.

Creating an account on www.letapisrougeparis.com allows you to be quickly identified by the House when shopping on the online store.

You can also :

- consult your order history

- update your contact information

For your security, letapisrougeparis.com does not store your
credit card information and will not share your personal information with any third party.

You can modify the information in your letapisrougeparis.com account from the "Your account" section. Fill in your login and password and, once logged in, go to the "My profile" section to modify
or delete information.

If you wish to delete your account, please send us an email to contact@letapisrougeparis.com

If you have forgotten your password, click on the "Your account" section and then on "Forgot your password". An e-mail will be sent to you to reset your password.

In order to place an order, add an item to your cart by clicking
on the "order" button on the selected item's page.
Be sure to indicate if necessary the desired quantity. Once you have selected your items
, finalize your order by clicking on "my cart"
then on "finalize my order".

You will then be able to modify or validate your basket and select
your delivery method before proceeding to the payment.

You will be asked to complete your shipping address and
billing address by choosing one of the following two options:

- log in if you already have an account with Le Tapis Rouge
Paris

- create a Le Tapis Rouge Paris account if you order for the
first time on letapisrougeparis.com

Your delivery address cannot be changed once the order is placed
.

Choose and fill in your payment method to finalize your order
.

You will receive an order confirmation email within minutes.
Upon shipment of your order, a second email will be sent to you with a
tracking number to continue the routing of your package.

For any additional information, do not hesitate to send an email to contact@letapisrougeparis.com or to fill in our contact form.

If you wish to modify or cancel your order, please follow
the instructions notified in our legal notice and general conditions of sale online.

You can consult your order history from your Le Tapis Rouge Paris account. Log in to your account and access the "My orders" section.

If you placed an order as a guest, please contact Le Tapis Rouge Paris customer service to obtain this information.

Following the validation of your order and for any order placed before 2pm, the preparation will be processed the same day except weekends and holidays.

The preparation time of the order is done within 24 hours (except Sundays and holidays).

In order to offer you a unique experience, we take special care in preparing your order. 

Each order is prepared in the Le Tapis Rouge Paris workshop, individually wrapped in its own packaging designed in the form of a rectilinear structured case. Once rolled, the carpet is held in place by a leatherette harness whose handle turns it into a hand luggage that accompanies every move. The box is then inserted in a box ensuring protection and anonymity during its routing.

For each order placed on our website letapisrougeparis.com from your account Le Tapis Rouge Paris, you will receive a confirmation of it and the invoice by email.

In order to offer you a unique experience, we take special care
in preparing your order. 

Each order is prepared in the Le Tapis Rouge Paris workshop, individually wrapped in its own packaging designed in the form of a rectilinear structured case. Once rolled, the carpet is held in place by a leatherette harness whose handle turns it into a hand luggage that accompanies every move. The box is then inserted in a box ensuring protection and anonymity during its routing.

The invoice will be sent directly to you electronically to the email address mentioned in your account.

The price will not appear on the item you ordered.

The payment of purchases on the site letapisrouge.fr is made by
credit card network "CB", Visa ®, Eurocard ®, Mastercard ®, American Express ®, Apple Pay ®. 

The payment of purchases can also be made through Paypal or parlien of payment and this only by contacting the customer service Le Tapis Rouge Paris.

You can also consult our general conditions of sale for more details

All transactions made on the site letapisrougeparis.com
are highly secure. An encryption system according to the AES-256 standard is in place to protect personal data and payment data.

In addition, Le Tapis Rouge Paris commits to not keeping any
credit card information.

Finally, we reinforce the security of payments with the 3D Secure system for Visa, Mastercard and American Express cards that are equipped with it. An additional step takes place at the time of payment, allowing to verify the identity of the cardholder and to validate the transaction.

Each bank has its own authentication. For any question concerning your 3D Secure code, we invite you to contact your bank directly.

Your bank account will be debited at the time the invoice is generated. You will then receive an e-mail from us confirming the shipment of your order with its tracking number.

Log in to your customer area and click on "my orders". An email will also be sent to them with the tracking code. You will then be able to check the status of your order:

In process: the order has been validated and is in preparation.

Completed: the order has been shipped to the desired delivery address that you indicated when you purchased online.

You can track your order using the tracking number.  

Pending: the payment of the order has not been finalized, a customer relations ambassador will contact you as soon as possible to assist you with your order.

Cancelled: the order has been cancelled by you or following the possible unavailability of the article. It is also possible that the payment of your order has not been validated.

If you placed your order as a guest, please contact our customer service department: our ambassadors will be happy to inform you of
the progress of your order.

You can track the progress of your order by logging into your account and clicking on "my orders". Then, click on the tracking number to be informed of the stages of routing of your order.

This same tracking number has also been communicated to you in the shipping confirmation e-mail; enter it on the website of our partner carriers to track your order.

The delivery of your items can be made at your usual place of residence or at the address indicated during your online order on our website letapisrougeparis.com. Your items will be delivered as soon as the payment of your order has been recorded and within 5 working days for "standard" deliveries and 2 working days for "express" deliveries. Indeed, this information depends on your country of residence.

In case of unavailability of items, delivery times may be modified.
For more information, we invite you to consult our general conditions of sale and/or to contact our Customer Relations team.

Log in to your customer area and click on "my orders". You will then be able to follow the status of your order.

If you do not receive your package within 5 working days, please contact our customer service.

For customer complaints, it is mandatory to provide a receipt as well as a form on the honor of non-receipt of the order.

You have the possibility to return any item ordered within 30 days from the date of receipt. Le Tapis Rouge Paris offers you the following return method

When returning the item(s), put them back in their original packaging, along with all the accessories and documents provided (notices, warranties, certificates of authenticity) as well as the delivery note. We recommend that you take all necessary precautions to ensure its protection. Any item not returned, returned incomplete, damaged, deteriorated, soiled or in any other condition that would reasonably suggest that it has been used will not be eligible for a refund or an exchange.

An article can be exchanged only once, the article received after exchange can only be returned and give rise to a refund under the usual conditions. You can make this return by sending an email to the Customer Service.

If one of your items is damaged or if the items delivered do not conform to your order, please contact our customer service Le Tapis Rouge Paris.

For any information about Le Tapis Rouge Paris, please feel free to check out our social networks.

Your personal data is managed in accordance with our Legal Notice.